COMMUNICATING TO BUILD TRUST

COMMUNICATING TO BUILD TRUST

SUMMARY
Trust emerges at the intersection of our highest hopes and deepest fears, making it central to leadership effectiveness (Simpson, 2007). This program helps leaders develop the specific communication practices that research shows forge and maintain trust. You'll learn how to communicate honestly and directly, especially during uncertain times, while building the kind of authentic relationships that support both individual and organizational success.

CORE COMPONENTS
The program builds fundamental communication skills that strengthen trust through active listening and transparency. Leaders learn to meet people where they are, following Stephen Covey's principle to "seek first to understand, then to be understood." They develop awareness of power imbalances and subtle behaviors that can affect trust, while mastering techniques to express genuine care for team members' success and well-being. The program emphasizes both clear and genuine communication behaviors and the ongoing dialogue needed to maintain trust over time.

YOU WILL LEARN HOW TO:

• Master effective communication behaviors that nurture and maintain trust over time.

• Learn to recognize and address trust gaps.

• Build awareness of power imbalances in communication.

• Create channels for open, transparent dialogue.

• Recognize when face-to-face and two-way group discussions are critical for managing change.

• Learn to notice when uncertainty affects team climate.

YOU WILL GAIN:

• Stronger Team Commitment: Better listening and clear communication improve organizational commitment (Zeffane et al., 2011).

• Better Team Performance: Research from Google shows caring managers get better quality and quantity of work.

• Optimized Communication Channels: By understanding when to use different channels, you will prevent misunderstandings that breed mistrust.

• Sustained High Levels of Trust Amidst Uncertainty: Learn to promote positive trust relationships through honest and open communication behaviors—especially during uncertainty.

• Energizing Relationships: By meeting people where they are, stronger and more vibrant relationships emerge and these positive connections become a source of energy and meaning at work.